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Customer Feedback Survey

Terms and Conditions:

1. The Customer Feedback Survey (“Survey”) is organised by NTUC Fairprice Co-operative Limited “Organiser”).

2. Participation in this Survey is subject to these Terms and Conditions. Entry into this Survey is deemed acceptance of these Terms and Conditions and any amendments, additions, replacements, variations and modifications hereto, shall be final and binding in all respect on each participant.

3. By opting in to participate in the Survey, the participants accept the Terms and Conditions and consent to be taken to an appointed third party agency, Medallia survey platform, which will collect the participant’s responses and survey data on behalf of the Organiser.

4. Non-compliance with or breach of any of these Terms and Conditions may disqualify a participant at any stage of the Survey and any incentive may be forfeited, withheld, withdrawn or reclaimed.

5. The Survey link will expire after 7 days of non-completion.

7. Recipients of the Survey link will need to be the first 100 registered Link members to complete the Survey in order to qualify for a one-time 100 Linkpoints (worth $1). Each Link member shall only be entitled to receive the 100 Linkpoints once per month, regardless of how many surveys they fill out.

8. The Survey is exclusive to the targeted recipients only. Recipients are not allowed to share the survey link. Members who are not the intended recipients are not eligible to participate in the Survey, and will not be eligible to receive any Linkpoints even if they complete the Survey. .

9. All submissions received after the Survey Period will be null and void without further notice.

10. A computerised method will be used to identify the first 100 participants who qualify for a one-time 100 Linkpoints (worth $1) from this Survey. This is applicable only to Unity standalone stores, excluding Unity inside FairPrice stores.

11. 100 Linkpoints (worth $1) will be credited to the first 100 qualified participants within 7 working days after the end of each month.

12. The Linkpoints are non-transferable.

13. The Organiser’s decision in relation to the qualified participants shall be final and no correspondence/appeal/enquiry will be entertained. The participants shall accept and abide by any and all decisions made by the Organiser concerning these Terms and Conditions, the rules, procedures and regulations of this Survey, the award of Linkpoints and any other matters relating to the Survey.

14. The Organiser reserves the right to disqualify any participant that is found or suspected of tampering with the submission process and/or operation of the Survey. The Organiser reserves the right to pursue legal action against any individual it believes has undertaken fraudulent activities or other activities harmful to the Survey.

15. The Organiser reserves the right, at any time and at its discretion to (a) amend any of these Terms and Conditions; (b) terminate the Survey; or (c) substitute the Linkpoints and/or other incentive(s) with one of similar value. In the event of dispute, the Organiser’s decision is final and conclusive.

16. The Organiser and their affiliates shall not be liable in any manner whatsoever for the following (i) any additional cost or expense incurred by participants for taking part in this Survey; (ii) any consequences, including but not limited to, any claim, loss of life, injury, defect or damage, that arises out of or in connection with the Survey or use of the Linkpoints; (iii) intervention by unauthorised parties during the Survey Period; (iv) electronic or human errors in the administration of the Survey and processing of entries (including any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, or any problems or technical malfunction of our telecommunications network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the internet); and (v) any lost or unsuccessful attempts to contact and notify any participants.

17. By participating in the Survey, the participants agree that the Organiser may collect, use and disclose his/her personal data as provided in the Link membership application, for the following purposes, in accordance with the Personal Data Protection Act 2012 (“PDPA”) and the Organiser’s Privacy Notice (“Privacy Notice”) available at https://www.fairpricegroup.com.sg/privacy-policy/: (i) to conduct and administer the selection, including to contact the qualified participants; (ii) to disclose the participants’ personal data to third parties that perform services for the Organiser, including data and analytics services. As these service providers are located outside of Singapore, please note that these disclosures involve cross-border transfers of your personal data.

18. In the event of any inconsistency between these Terms and Conditions and any brochures, marketing or promotional materials relating to this Survey, these Terms and Conditions shall prevail.

19. The Organiser reserves the right to modify, suspend, revise and/or cancel the selection of participants at any time without prior notice or assign any reason whatsoever.

20. A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 2001 to enforce these Terms and Conditions.

Participating Unity Standalone Stores
Alexandra Retail Centre 460 Alexandra Road #02-04/05/06 Alexandra Retail Centre S119963
Buangkok Square 991 Buangkok Link #02-06/07 Buangkok Square S530991
Bukit Panjang Plaza 1 Jelebu Road #01-06 Bukit Panjang Plaza S677743
Causeway Point 1 Woodlands Square, #01-33, Causeway Point, S738099
Changi Airport Transit Terminal 2 60 Airport Boulevard, Changi Airport T2 Departure Transit Lounge, #02-192, Singapore 819643
Changi Airport Terminal 3 65 Airport Boulevard #B2-57 Changi Airport T3 Basement 2 South S819663
City Square Mall #B2-25 City Square Mall, 180 Kitchener Road, S208539
Clementi Mall 3155 Commonwealth Ave West #B1-10/11 The Clementi Mall S129588
Dawson Place Blk 57 Dawson Road #01-10A Dawson Place S142057
HarbourFront Centre 1 Maritime Square #02-118/119 S099253
Hillion Mall 17 Petir Road #B2-64/65 Hillion Mall S678278
Hougang Capeview 476 Upper Serangoon View#02-15 Hougang Capeview S530476
Hougang Mall 90 Hougang Ave 10 #B1-35/36 S538766
Hougang One No. 1 Hougang St 91 #02-01 Hougang 1 S538692
Hougang Rivercourt 377 Hougang Street 32, #B1-07/08, S530377
Junction 8 9 Bishan Place #B1-16 Junction 8 S579837
Jurong Point #01-26A Jurong West Central 2, Jurong Point JP1, Singapore 648886
Kallang Bahru Blk 71 Blk 71 Kallang Bahru #02-531 S330071
Lot 1 Shopper’s Mall 21 Choa Chu Kang Ave 4 #B1-04/05 S689812
Nex Mall 23 Serangoon Central #03-37/38 Nex Mall S556083
Novena Square 238 Thomson Road, #01-11 Novena Square, S307683
Pasir Ris Mall 7 Pasir Ris Central #B1-27, Pasir Ris Mall, Singapore 519612
Pasir Ris West Plaza Blk 735 Pasir Ris Street 72 #01-318, Singapore 510735
Plaza Singapura 68 Orchard Road Plaza Singapura #B2-20A S238839
Punggol Plaza Blk 168 Punggol Field #03-01/02 Punggol Plaza S820168
Rivervale Mall 11 Rivervale Crescent #02-02 Rivervale Mall S545082
Rivervale Plaza Blk 118 Rivervale Drive #01-16 Rivervale Plaza S540118
Seletar Mall 33 Sengkang West Avenue The Seletar Mall #B2-16/17/18 S797653
Senja Heights 642 Senja Close #01-10/11, Singapore 670642
Serangoon Blk 266 Blk 266 Serangoon Central Drive #01-253 S550266
Tampines One 10 Tampines Central 1, #01-51, Tampines One Singapore 529536
Tanglin Mall 163 Tanglin Road, #B1-112 Tanglin Mall, Singapore 247933
Thomson Plaza 301 Upper Thomson Road #01-100/101 Thomson Plaza S574408
Toa Payoh MRT 510 Toa Payoh Lorong 6 #B1-02 Toa Payoh MRT Station S319398
Vista Point Blk 548 Woodlands Drive 44 #01-13 Vista Point S730548
Vivo City 1 HarbourFront Walk #01-23 Vivo City S098585
Waterway Point 83 Punggol Central Waterway Point #B2-26 S828761
Westgate 3 Gateway Drive #B1-21 Westgate S608532
West Mall 1 Bukit Batok Central Link #03-19 West Mall S658713
White Sands 1, Pasir Ris Central St 3 #B1-02 White Sands S518457
Woodleigh Mall #B1-28, 11 Bidadari Park Drive, The Woodleigh Mall, Singapore 367805
Yew Tee Point 21 Choa Chu Kang North 6 #B1-08/09 Yew Tee Point S689578
Yishun Blk 291 Blk 291 Yishun Street 22 #01-355 S760291
Yishun Mall Blk 417 Yishun Ave 11 #01-331 S760417

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